Terms and Conditions
1) Disclaimer
We, Couple a' Tools®, Will not be liable for any loss or damage that may arise from any information provided. The comprehensive limitation of liability applies to all damages of any kind, including without limitation compensatory, direct, indirect, or consequential damages, income or profit, loss of or damage to property and claims of third parties. Any information provided is for guide purposes only. We reserve the right to update our terms and conditions without prior notice.
2) Availability
Available dates given verbally or written are valid for 24 hours until a booking has been confirmed.
3) Cancellations
Cancellations of pre-booked dates can be made up to 7 days before agreed commence date. If a deposit has not been taken, cancellations made less than 7 days will be subject to a £50 cancellation fee unless otherwise arranged.
4) Deposits & Payments
We take a minimum 50% deposit before work commences. This amount will be shown on your quotation. Deposits to be made no less than 14 days before work starts to avoid delay or disappointment unless otherwise arranged. Balance to be paid on completion and no later than 24 hours after works are complete unless otherwise arranged. If deposit is not made on time and/or no correspondence has been made, any booked dates will be invalid. Refunds on deposits can only be accepted up to 7 days before commence date. Please allow up to 28 days for any refund. Title of goods purchased belong to Couple a' Tools® until final payment has cleared. We reserve the right to remove any items from a property if final payment has not been made. This will be carried out under Police supervision if we require to gain access to a property. We will not be held responsible for any damage caused in the removal of any goods.
5) Payments by Cheque
From January 2012, we no longer accept payments via cheque.
6) Payments by Bank Transfer (BACS)
Bank details available on request.
7) Payments Via Card
We are authorised by SquareUp Europe Ltd, part of the Financial Conduct Authority, to accept chip & pin payments via Visa, MasterCard, Maestro, Debit & Electron since January 2012. Any transactions will show on your statement as Couple a' Tools. We reserve the right to decline any payment via chip & pin. We do not accept manual transactions & so a visit to the premisis is always required for security reasons. If you wish to pay by card, please advise us at time of booking. There is no additional charge for using this service.
8) Guarantees & Warranties
We offer a minimum one year guarantee on fitting once work is completed and full payment is received. Please contact us should you wish to extend this. Guarantee does not cover general wear & tear, missuse of products or alterations made or requested by the customer, change in ownership, tampered with by client or third party trade or an act of God. If we have purchased products with a manufacturer warranty, this will be passed to you. Replacement of goods/parts outwith our guarantee will be chargeable.
9) Timescale
An estimated timescale will be given with any quotation. Please note that this is an estimate & although we generally over estimate the timescale to avoid disappointment, on rare occasion work can lapse over dead line due to unforeseen circumstances. We do aim to complete work on or before final date. Additional work can be added at any time but may require to be scheduled for another date and so will be charged separately from original invoice. Our normal work week is Monday to Friday, approximately 9am to 5pm on site. In most cases, we do not work weekends unless specificity arranged. We do work most Bank holidays & there is no additional charge for this.
10) Insurance Work
We will only carry out Insurance work if your Insurance provider pays you directly. No booking can take place until proof of payment from your Insurance provider to you has been shown. There is a £50 charge for an insurance quotation which must be paid on or before survey. This amount will be deducted from the final invoice after works are complete.
11) Discounts
Discounts cannot be applied to insurance quotations. Only one discount offer can be used per transaction unless otherwise agreed.
12) Photographs, Audio & Videos
Photographs, audio & videos may be taken of any work undertaken. These images will be used as a portfolio of our work for new clientèle. They may also be used on our website, third party website or social media. Permission must be granted by the owner Couple a’ Tools for reuse of photographs, audio & videos for non profit. Photographs, audio & videos may be purchased by third party for personal gain or reward. On occasion, a third party photographer, videographer or representative may be used on site to promote our work of products used.
13) Copyright ©
All content of this website, including pictures are copywritten to Couple a' Tools®.
14) Trademark ®
Couple a' Tools® is a registered Trademark. Use of the name Couple a' Tools® without authorisation, is Trademark Infringement. The owner may commence legal proceedings against a party which Infringes it's registration.
www.coupleatools.com
We, Couple a' Tools®, Will not be liable for any loss or damage that may arise from any information provided. The comprehensive limitation of liability applies to all damages of any kind, including without limitation compensatory, direct, indirect, or consequential damages, income or profit, loss of or damage to property and claims of third parties. Any information provided is for guide purposes only. We reserve the right to update our terms and conditions without prior notice.
2) Availability
Available dates given verbally or written are valid for 24 hours until a booking has been confirmed.
3) Cancellations
Cancellations of pre-booked dates can be made up to 7 days before agreed commence date. If a deposit has not been taken, cancellations made less than 7 days will be subject to a £50 cancellation fee unless otherwise arranged.
4) Deposits & Payments
We take a minimum 50% deposit before work commences. This amount will be shown on your quotation. Deposits to be made no less than 14 days before work starts to avoid delay or disappointment unless otherwise arranged. Balance to be paid on completion and no later than 24 hours after works are complete unless otherwise arranged. If deposit is not made on time and/or no correspondence has been made, any booked dates will be invalid. Refunds on deposits can only be accepted up to 7 days before commence date. Please allow up to 28 days for any refund. Title of goods purchased belong to Couple a' Tools® until final payment has cleared. We reserve the right to remove any items from a property if final payment has not been made. This will be carried out under Police supervision if we require to gain access to a property. We will not be held responsible for any damage caused in the removal of any goods.
5) Payments by Cheque
From January 2012, we no longer accept payments via cheque.
6) Payments by Bank Transfer (BACS)
Bank details available on request.
7) Payments Via Card
We are authorised by SquareUp Europe Ltd, part of the Financial Conduct Authority, to accept chip & pin payments via Visa, MasterCard, Maestro, Debit & Electron since January 2012. Any transactions will show on your statement as Couple a' Tools. We reserve the right to decline any payment via chip & pin. We do not accept manual transactions & so a visit to the premisis is always required for security reasons. If you wish to pay by card, please advise us at time of booking. There is no additional charge for using this service.
8) Guarantees & Warranties
We offer a minimum one year guarantee on fitting once work is completed and full payment is received. Please contact us should you wish to extend this. Guarantee does not cover general wear & tear, missuse of products or alterations made or requested by the customer, change in ownership, tampered with by client or third party trade or an act of God. If we have purchased products with a manufacturer warranty, this will be passed to you. Replacement of goods/parts outwith our guarantee will be chargeable.
9) Timescale
An estimated timescale will be given with any quotation. Please note that this is an estimate & although we generally over estimate the timescale to avoid disappointment, on rare occasion work can lapse over dead line due to unforeseen circumstances. We do aim to complete work on or before final date. Additional work can be added at any time but may require to be scheduled for another date and so will be charged separately from original invoice. Our normal work week is Monday to Friday, approximately 9am to 5pm on site. In most cases, we do not work weekends unless specificity arranged. We do work most Bank holidays & there is no additional charge for this.
10) Insurance Work
We will only carry out Insurance work if your Insurance provider pays you directly. No booking can take place until proof of payment from your Insurance provider to you has been shown. There is a £50 charge for an insurance quotation which must be paid on or before survey. This amount will be deducted from the final invoice after works are complete.
11) Discounts
Discounts cannot be applied to insurance quotations. Only one discount offer can be used per transaction unless otherwise agreed.
12) Photographs, Audio & Videos
Photographs, audio & videos may be taken of any work undertaken. These images will be used as a portfolio of our work for new clientèle. They may also be used on our website, third party website or social media. Permission must be granted by the owner Couple a’ Tools for reuse of photographs, audio & videos for non profit. Photographs, audio & videos may be purchased by third party for personal gain or reward. On occasion, a third party photographer, videographer or representative may be used on site to promote our work of products used.
13) Copyright ©
All content of this website, including pictures are copywritten to Couple a' Tools®.
14) Trademark ®
Couple a' Tools® is a registered Trademark. Use of the name Couple a' Tools® without authorisation, is Trademark Infringement. The owner may commence legal proceedings against a party which Infringes it's registration.
www.coupleatools.com